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TSAC strives to provide accurate and simple access to financial aid information for each person who contacts our Customer Service center.  In our effort to be accessible and responsive to our customers, we would like to request your time in completing a brief customer service survey.  Please fill out the survey below and let us know how we are doing and areas where we can improve.  Thank you.

* Required fields

Customer Service Survey:
First Name:
Last Name:
Phone #:
E-mail Address:

* Reason/Issue for contact with TSAC:
With whom did you speak:
 

Please choose the department you spoke with from the following list:

TSAC Departments

1.
 Are you a:

 




2. How many times did you contact TSAC customer service before the problem was resolved?
 






3. How long did it take for your issue to be resolved?
 




4. The Customer Service Center representative helped me understand the cause of my issue or concern.
 







5. The Customer Service Center representative helped me understand the solution to my issue or concern.
 





6. Was your call transferred from the Customer Service Center to another TSAC Department?
 




7. Were you provided with the direct contact information for the TSAC Department to which you were transferred?
 




8. The TSAC Department representative helped me understand the cause of my issue or concern.
 






9. The TSAC Department representative helped me understand the solution to my issue or concern.
 





10. TSAC does a good job of communicating changes and decisions as an agency.
 






11. Overall, I am satisfied with my Customer Service Center experience.
 






 
 

TSAC appreciates your time and for letting us know your opinions.

 
 

Suite 1510 Parkway Towers | 404 James Robertson Parkway | Nashville, TN 37243-0820 | (800) 342-1663