Tennessee Commission on Aging and Disability
Mike Hann, Executive Director

1-866-TENNOPT (1-866-836-6678)

The Information and Assistance (I&A) program is established as a way to connect people to health and human services needs, as well as provide information of a more general nature. When people are uncertain about what is available for them, or even about what they really need, they are able to describe what is happening to them and are provided information and sent in a direction to best suit their individual situation.

I&A specialists, on the community level, help a caller find out what they need and then find the best way to get help. They are trained to determine whether a caller may be eligible for certain programs, to help in crisis situations, and provide extra help when needed. With the right information people can often solve their problems and improve their lives! A quick way to locate services in your community is to call the Eldercare Locator at 1-800-677-1116. You may also call the TENNOPT line at 1-866-836-6678. A good source of information is the Resources section on the Homepage of this website.

Before contacting an I&A, or using an online I&A database, be prepared to write down the information that is provided to you. You may be asked to answer a few questions about yourself, such as; where you live, if you have a family, income level, etc., in order to assist in finding the right program for your particular needs. I&A services provide free and confidential information and will not share any personal information that you provide.

The Tennessee Commission on Aging and Disability’s Information and Assistance program is established by the Older Americans Act and guided by the U.S. Department of Health and Human Services, Administration on Aging. It is a member of, and follows the standards set forth by, the National Association of State Units on Aging and the Alliance of Information and Assistance Systems.