Wireless/VOIP Contacts

Wireless and VoIP - Network Operations Centers / Subscriber Assistance

Listed below is a revised list of the trouble reporting centers for various wireless and VoIP service providers or related service provisioning agencies. Numbers shown in boldface type represent a change since the last bulletin.

Notify the NOC to report misrouted calls, outages or service interruptions. To request help with tracing a call, or for routine inquiries, you may contact the carrier(s) below directly.

Please notify the TECB Chief of 911 Technical Services if you discover errors with this list at 615-253-3705. For a complete listing of numbers, go to cid.nena.org.

Company NENA ID(s)
Shown on ALI
display
Provisioning
Company
Phone Number for
Network Related Problems
(Misrouted Calls, etc.)
Phone Number for
Subscriber Issues
(trace, etc.)****
Advantage*** ( DTC) ADVG TCS 615-464-2355
Alltel*** (owned by Verizon) ALLTEL/ACIW Intrado 800-852-2671
AT&T Mobility (New Cingular Wireless) ATTMO TCS 800-635-6840 Option 4 800-635-6840
Cellular South CSPIR 601-941-2882
Charter (VoIP) CHTR 866-229-0111 then Option 2
Charter (non-VoIP) 888-706-7089
866-248-7662 #3
ClearTalk*** (NTCH) (Inspiris) (SI Wireless) (Mobile Nations) (CANCELLED) Intrado 618-351-9050
Comcast (VoIP) CMCST Intrado  800-839-6707 877-249-7306
Compass (VoIP) N/A Not applicable 800-959-3749 (TCS for now)
Cricket*** (aka LEAP) LEAP TCS 866-688-6058**
DeltaCom (EarthLink) DLT 800-374-2350
Frontier (VoIP) CZNE Intrado 866-257-9083
Frontier(Wireless issues–stand-alones) CZNE Intrado 800-469-6519
Intrado (Wireless issues) ICOMM Not applicable 800-514-1851 Option 1
Intrado (VoIP issues) TRDO Not applicable 800-514-1851 Option 1
Intrado (ALI link problems – standalone PSAPs only) Not applicable Not applicable 720-494-6633
Level 3 / ACN (VoIP) HTJ TCS 877-453-8353 Option 3
Nextel*** Boost Mobile NXTL Intrado 866-398-3284
Onstar Not applicable 866-866-5006
SI Wireless (Ericsson) SIW 618-351-9050
Sprint/Nextel*** SPPCS Intrado 866-398-3284 888-877-7330
Suncom / Triton SCOM Intrado 866-783-9557
TCS (Wireless & VoIP) TCS Not applicable 800-959-3749
T-Mobile (Power-Tel) TMOB T-Mobile 866-783-9557 973-292-8911
Time Warner(VoIP)* TWCBL Intrado 877-777-2263
Tracfone (and SafeLink, Net10 & StraightTalk) 800.820.8632
US Cellular (Eloqui) USCC Intrado 800-510-6091 630-875-8270 Opt. 1
Verizon*** VZW TCS 800-852-2671 800-451-5242
Verizon Business (VoIP type services) MCI 800-333-9873
Virgin Mobile (Prepaid Service) 866-398-3284 877-856-7504**
Vonage (VoIP) VNAGE TCS 866-293-5674
WK&T (formerly Yorkville & West KY)*** YTC, YCI TCS 731-643-6121 270-492-1000
XO Communications XO 866-966-8975 800-464-4402