Therap

The Department of Intellectual and Developmental Disabilities (DIDD) is excited to use Therap as a major component of its integration of all I/DD services in the State of Tennessee. Using Therap will bring the majority of DIDD business processes into alignment, eliminate duplication, and improve service delivery.

As Tennessee continues to move to a single, seamless person-centered system, Therap will streamline processes, expedite service authorizations and claims, and provide the benefit of access to data-driven outcomes that will, ultimately, benefit people supported and providers.

The project will launch in phases with implementation beginning in July 2022.  Access to Therap will be provided at no cost to Tennessee Providers.  If you have any questions about the implementation of Therap, please direct those to 
DIDD.TherapQuestions@tn.gov

Therap PCSP Implementation Go-Live: DIDD Staff  (Printable Document)

  • Case Management (CM) and Plans Review staff should have access to Therap and have completed training.
  • Gaining access: You will need three things to login to Therap. 1) Username, 2) Password, 3) Provider code- This information came from helpdesk.
  •  Where to login: https://secure.therapservices.net/auth/login
  • If you need access to the Therap system, DIDD supervisors can fill out the form stack request
  • Who is not included at this time? DIDD employees in other divisions will gain access at a later date as implementation progresses. Training will be provided for other divisions as implementation proceeds
  • Users will have to set up Self Password Reset prior to use of its capabilities to reset your password. Click this link to access the instructions for first set up of Self Password Reset in order to gain access to reset your password. This does not occur automatically.  

·  DIDD ISC/CMs must use Therap to create Person Centered Support Plans (PCSP) for people with an annual plan due on or after July 1, 2023. 

·  The annual plans will be submitted within Therap directly to Plans Reviewers for approval. 

·  CMs must send an email to the regional Plans Review inboxes when a plan has been submitted via Therap  

o    East - dd_etro.plans@tn.gov  

o    Middle - mtro.plansreview@tn.gov  

o    West - plans.service@tn.gov

·  Plans Reviewers will authorize plans with a start date on or after July 1, 2023, in Therap 

·  Providers will acknowledge the individuals’ plans in Therap after plans are authorized by Plans Reviewers. 

o    Providers will be required to go into Therap and acknowledge the plan. 

o    Plans will no longer be emailed but will be accessible within Therap.  

o    Can be printed or emailed to families and COS members 

·  All plans created in Therap (including those in the 2022 Pilot) will use Therap for any amendments 

·  The template looks different but contains the elements of the current PCSP:

o    Demographics, About Me, Restrictions, Action Plan, ISP Signature Sheet, Service Supports (also known as Section C) 

o    Risk Assessment is to be completed within the Therap PCSP plan template, not as a separate document 

o     Annual Person-Centered Questionnaire will be required and a part of the Therap PCSP 

·  Plans with an annual date before July 1, 2023 will not be entered in Therap and all amendments for these plans will use the ISP amendment paper document.  

·  All billing will still occur through Provider Claims Processing (PCP) 

·  Plans Review will continue to send out signed Section C and Cost Plans via email for the next year.

·  ISC/CMs will NOT use the Therap-generated signature sheet to record PCSP meeting attendees at this time. Please continue to use the current DIDD (non-Therap) signature sheet. - Upload signed signature sheet in Documents Checklist as OTHER 

·  All plans will continue to be entered in Titan until the billing is fully occuring within Therap 

o     Plans Reviewers will still enter plans into Titan to allow billing through PCP until the Therap billing is fully occuring within Therap

·  Email help desk (DIDDHelpDesk@tn.gov) to request access, login and password assistance or use the reporting form for any issues with the Therap application: https://stateoftennessee.formstack.com/forms/helpdesk  

·   Have content questions about completing the PCSP?  

o    First, review the guidance document as it contains many answers to common issues.  The links below should also be consulted.  

o    Your supervisor can also assist and determine whether any issue needs to be escalated. 

o    For all technical questions, contact Therap tnsupport@therapservices.net

 

Therap PCSP Module Go-Live: Independent Support Coordinators (ISCs)  (Printable Document)

  • All ISC Agencies + Providers have a super-admin user who can assist agency staff with setting up users and passwords in Therap
  • All ISCs should have received training prior March 1 using the Therap-provided training course pack.
  • Where to login: https://secure.therapservices.net/auth/login
  • Users will have to set up Self Password Reset prior to use of its capabilities to reset your password. Click this link to access the instructions for first set up of Self Password Reset in order to gain access to reset your password. This does not occur automatically.  
  • All sites must be set up. All programs must be setup. All people must be assigned to programs. 
  • Users must first set up site(s), then must set up programs & assign individuals to those programs. Users will NOT be able to bill until these steps are completed. 

Are You and Your Staff Registered for Billing Training? 

  • Registration / Schedule found beneath Service Authorization & Billing Information

Questions? 

For technical issues, such as setting up sites & programs or setting up user permissions, reach out to tnsupport@therapservices.net

Do you/your staff have the correct billing permission settings set up? 

 

Week TN Billing Training Training Topics Links to Therap Support Guides
1 Billing Introduction & Preparation Provider Admin Basics Course - Provider Admin Basics
Create Users for Billing Create New User
Assign User Privileges & Super Roles for Billing Testers Manage User Privilege and User Profile 
 
Billing Data Roles List 
 
Attendance Data Collection Roles List 
 
Billing Claim Roles List
Create at Least One Site & Program Create, Update, Deactivate, Activate and Delete Sites 
 
Create, Update, Delete, Deactivate, and Activate Programs
Enroll Individuals in Programs Enroll, Discharge, and Re-Enroll an Individual to Programs
Updating Provider, Staff & Individual Setup for EVV Services Provider, Staff, and Individual Setup for Scheduling
Billing Overview Billing Workflow and Overview
2 Deep Dive: EVV EVV Setup, Data Collection & Reports TN EVV Main Page
  • DIDD CM’s and ISCs must use Therap to create Person Centered Support Plans for people with an annual plan due on or after July 1, 2023. 
  • The annual plans will be submitted within Therap directly to Plans Reviewers for approval.
  • ISCs must send an email to the regional Plans Review inboxes when a plan has been submitted via Therap
    • East - dd_etro.plans@tn.gov
    • Middle - mtro.plansreview@tn.gov
    • West - plans.service@tn.gov
  • Plans Reviewers will authorize plans with a start date on or after July 1, 2023 in Therap
  • Providers will acknowledge the individuals’ plans in Therap after plans are authorized by Plans Reviewers.
    • Providers will be required to go into Therap and acknowledge the plan.
    • Plans will no longer be emailed but will be accessible within Therap.
    • Can be printed or emailed to families and COS members
  • All Plans created in Therap (including those in the 2022 Pilot) will use Therap for any amendments
  • The template looks different but contains the elements of the current PCSP.
    • Demographics, About Me, Restrictions, Action Plan, ISP Signature Sheet, Service Supports (also known as Section C)
    •  Risk Assessment is to be completed within the Therap PCSP plan template, not as a separate document
    •  Annual Person-Centered Questionnaire will be required and a part of the Therap PCSP
  • Plans with an annual date before July 1, 2023 will not be entered in Therap and all amendments for these plans will use the ISP amendment paper document. 
  • All billing will still occur through Provider Claims Processing (PCP)
  • Plans review will continue to send out signed Section C and Cost Plans via email for the next year. 
  • ISC/CMs will NOT use the Therap-generated signature sheet to record PCSP meeting attendees at this time. Please continue to use the current DIDD (non-Therap) signature sheet. - Upload signed signature sheet in Documents Checklist as OTHER 

Visit the Therap DIDD FAQ's webpage to see if your issue/question has been answered there

Check out guidance documents/resources from Therap and DIDD

Reach out to tnsupport@therapservices.net

Therap will be hosting weekly trainings beginning April 25, 2024 to prepare providers for the July 1, 2024 Billing Implementation. The training schedule is below, and provider are able to register at this link (Please note - this is a one time registration link; once registered, you will be registered for ALL trainings in this series)

Date Time Topic Target Audience Target Users Recording Here  
April 25, 2024 1:00 PM CST Billing Introduction and Preparation: Provider Expectations, Billing training outline and timeline, EVV changes, Billing Workflow, Process (3P's) User Roles and Privileges, Program Enrollment, Service Authorization Acknowledgment, Billing Timeline, EVV Staff Configuration All Billing Admins, Super Users, CFO's Webinar Link  
May 2, 2024 1:00 PM CST Deep Dive: EVV Collect EVV Data, Check EVV Data, EVV Reports, Generate EVV Billing Data, Reports Katie Beckett, State-Funded, 1915c Billing Admins, Program Managers/Supervisors, CFO's Webinar Link  
May 9, 2024 1:00 PM CST Deep Dive: Attendance (Time & Census & Unit) Collect Attendance Data, Check Attendance Data, Attendance Reports, Generate Billing Data, Reports ICF, Katie Beckett, State Funded, ISC/CM, 1915c Billing Admins, Program Managers/Supervisors, CFO's Webinar Link  
May 16, 2024 1:00 PM CST Deep Dive: Billing Data Input & Follow up on Attendance and EVV Enter Billing Data, Import Billing Data, Check Billing Data Katie Beckett, State Funded, ISC/CM, Health Reimbursement/Payflex, Fiscal Intermediary/CDTN, 1915c Billing Admins, Program Managers/Supervisors, CFO's    
May 23, 2024 1:00 PM CST Deep Dive: Attendance (Time & Census & Unit) Collect Attendance Data, Check Attendance Data, Attendance Reports, Generate Billing Data, Reports ICF, Katie Beckett, State Funded, ISC/CM, 1915c Billing Admins, Program Managers/Supervisors, CFO's    
May 30, 2024 1:00 PM CST Deep Dive: Claims Claims Generation for all MODC, CC Groups, Reports, Reconciliation, Resubmission All Billing Admins, Program Managers/Supervisors, CFO's    
June 6, 2024 1:00 PM CST Claims Management in Therap: Claims Generation for all MODC, CC Groups, Reports, Reconciliation, Resubmission All Billing Admins, Super Users, CFO's    
June 13, 2024 1:00 PM CST Billing Preparation: User Roles and Privileges, Program Enrollment, Service Authorization Acknowledgment, Billing Timeline, EVV Staff Configuration All Billing Admins, Super Users, CFO's    
June 20, 2204 1:00 PM CST Review: Methods of Data Collection EVV Data Collection and Generation, Attendance Data Collection and Generation, Billing Data Input All Billing Admins, Super Users, CFO's    
June 27, 2024 1:00 PM CST Get Ready for Go-Live: Acknowledge Service Authorizations, Enrollments, Billing Process and Workflow, Identify Resources, Q&A All Billing Admins, Super Users, CFO's    
July 11, 2024 1:00 PM CST Pre-Billing: Generate Billing Data, Reports, Generate Claims, Q&A All Billing Admins, Program Managers/Supervisors, CFO's    
July 18, 2024 1:00 PM CST Claims Management: Reports, Reconciliation, Payments, Resubmission, Q&A All Billing Admins, Program Managers/Supervisors, CFO's    
July 25, 2024 1:00 PM CST Claims Management: Reports, Reconciliation, Payments, Resubmission, Q&A All Billing Admins, Program Managers/Supervisors, CFO's    

Therap Provider Aggregator Technical Documentation

Resources

Websites

Therap Access

Training

Guidance 

 

Webex Recordings and Presentation Slides

Electronic Visit Verification (EVV)

EVV Go-Live Checklist

Therap EVV Presentation for Providers - September 21, 2021

Therap EVV Presentation PowerPoint - September 2021

Therap TN EVV Support Page

FAQ's

EVV Clinical providers Orientation Training PPT - July 2022

Therap EVV Presentation PPT - August 2022

Therap EVV Presentation - August 2022

EVV Claim Matching

On January 1, 2023, the process of claim matching began for all services requiring Electronic Visit Verifications (EVV). Through this process, Therap is sending EVV data over to DIDD for applicable services.  DIDD will validate the data and determines whether the service meets all the billing requirements for payment.  If valid, the provider will automatically be paid for claims with a corresponding EVV visit in the Therap system. To be a valid visit, there must be a check-in and check-out by the worker providing the service. While this claim matching process will not change the provider’s current day-to-day usage of EVV in Therap, providers will no longer bill manually in the DIDD billing portal (PCP) for these services.

Any visits that do not reflect a check-in and check-out by the worker as noted above, reflect units provided over the daily max of approved units, or reflect unit overage of the approved amount must be manually edited by the provider’s EVV administrative staff in the Therap system in order for successful claim matching to occur and payment to be issued. Until this action occurs, the visit will remain unapproved, and providers will not be paid for that service visit.

This will apply to Personal Care Services (Personal Assistance and Respite 1-4) and Clinical Services (Nursing, Therapies, and Behavioral Services) visits with approved service authorizations.  Please note, the PA ‘Qtrhr Out of State’ service(s) do not need to be recorded for EVV in Therap. The ‘Out of State’ service(s) will continue to be keyed in the DIDD PCP System for payment. All services not requiring EVV usage will still require manual billing in the DIDD PCP System.  The DIDD billing schedules will remain the same.  This claim matching process will remain in effect until the billing module is fully occuring within Therap. 

The following User Guides have been created to assist with manually editing visits as needed for payment:

Additional Therap functionality is available to Providers. Those who opt in can work with Therap directly to get set up to use the module(s) and Therap will provide support and training. There is no time limit on when Providers can opt in to use this functionality.

Optional Module Webinar Schedule
Module Module Recording Therap Overview Page
Behavior Plan & Data Webinar Overview Page
Case Notes Webinar Overview Page
Care Plan (Nursing) No recording available Overview Page
Consent & Authorization Webinar Overview Page
Electronic Comprehensive Health Assessment Tool (eChat) Webinar Overview Page
Health Screening No recording available  Overview Page
Health Tracking Webinar Overview Page
Individual Medical Information Webinar Overview Page
Individual Plan of Protective Oversight (IPOP) Webinar Overview Page
Medication Administration Record (MAR) Webinar Overview Page
Orders Webinar Overview Page
Pharmacy Interface No recording available  Overview Page
Secure Communications (SComm) No recording available  Overview Page
T-logs No recording available  Overview Page
Time Tracking Webinar Overview Page
Training Management System (TMS) Webinar Overview Page