TENNESSEE AWARDED TOP DIGITAL SCORE
STATE RANKS SEVENTH IN U.S. IN TECHNO-ADVANCEMENT
NASHVILLE, Tenn. – Tennessee is recognized among the top-10 most digitally advanced state governments in the nation in the 2004 Digital States Survey, a comprehensive study by the Center for Digital Government. Tennessee ranks number seven in the survey, which examines best practices, policies and progress made by state governments in their use of digital technologies to better serve their citizens and streamline operations.
“The rise of the Internet has had a dramatic impact in the lives of most Tennesseans,” Governor Phil Bredesen said. “Technological advances have reduced the costs of doing business, improved access to products and services and generated higher satisfaction among users … and eGovernment has given us the ability to deliver services and information electronically to our citizens — 24 hours a day, seven days a week.”
2003 was a record year for eGovernment in Tennessee. Over 8.5 million
online transactions were performed at Tennessee.gov — a 61%
increase over 2002. Tennessee citizens, businesses and visitors are
performing more and more tasks online —whether it’s applying
for a job with state government or
Successes highlighting the state’s accomplishments that contribute
to the Digital States ranking:
Among the online services launched in 2003: Weekly certification for Unemployment Insurance, Tennessee State Parks reservations, Driver’s License Reinstatements, Sales and Use Tax Filing, Consumer Tax Filing, and Agriculture Regulatory Services.
The state and its Web application vendor, NIC, Inc. are developing more online services that will soon be available, including;
Michigan captured first-place in the Digital States survey, followed by Washington, Virginia, Indiana, Arizona, South Dakota, Tennessee (seventh), Utah, Arkansas, Colorado and North Carolina (tied for 10th).
Digital States is the nation’s original and only sustaining survey of state governments’ use of technology in serving the citizen. The Center for Digital Government is a national research and advisory institute on information technology, providing public- and private-sector leaders with support, research and knowledge to help them effectively incorporate new technologies in the 21st century.