NATIONWIDE E-GOVERNMENT SURVEY RANKS TENNESSEE #1
NASHVILLE — The State of Tennessee provides more high-quality and easy-to-use online services than any other state in the nation, according to Brown University’s 2004 survey of state and federal web sites and e-government services.
Researchers at Brown’s Taubman Center for Public Policy this week assigned Tennessee its number one state ranking after analyzing all 50 states’ web sites. In assigning its rankings, Brown examined a range of measures including readability, usability, availability of online services and quality control. The new ranking maintains the State of Tennessee’s presence at or near the top of Brown’s survey. The State and its web site, “Tennessee.gov,” ranked number four in 2003 and number one in 2002.
“We’re pleased that Tennessee.gov consistently ranks in the top tier in the nation when it comes to providing convenient, easy-to-use services and information,” said Governor Phil Bredesen. “Technology is improving virtually every aspect of our daily lives. In state government, we’re focused on fully leveraging it to provide 24-hour, seven-day service in as many areas as possible.”
Tennessee.gov hosts more than three million user visits each month and supports approximately 575,000 e-government transactions each month. The site offers a wide range of online services, including driver license renewals, Tennessee State Parks reservations, felony offender information, TennCare eligibility verification for providers, child support payment history and hundreds of government information resources.
Additional online services under development include campaign-finance report filing, business-tax registration and a locator to find licensed child-care providers. Tennessee.gov is a partnership between the State of Tennessee and TennesseeAnytime, a wholly owned subsidiary of e-government firm NIC Inc., Olathe, Kan.
Moving forward, Bredesen said the State will continue working to “build and expand a Web site that’s helpful, reliable and easy for Tennesseans to use.” The full report on Brown's e-governmentsurvey can be found at www.insidepolitics.org/egovt04us.html.