Contact Us

ADULT PROTECTIVE SERVICES

Hotline to Report Abuse or Neglect: 1-888-APS-TENN or 1-888-277-8366

Secure Website to Report Abuse or Neglect: https://reportadultabuse.dhs.tn.gov/

Office hours 8 a.m. to 4:30 p.m., Monday - Friday. After-hours calls are returned the next business day.

If this is an emergency after office hours, please call 9-1-1. 

HUMAN SERVICES FRAUD HOTLINE

Report Fraud

Human Services Fraud Hotline: 1-800-241-2629

or in the Nashville area: (615) 741-7445

Email: InspectorGeneral.DHS@tn.gov

Please contact the hotline, if you know or suspect someone fraudulently received or used any DHS service or program, including Families First, Food Stamps (SNAP), Medicaid, Child Care or Vocational Rehabilitation.

PUBLIC INFORMATION AND LEGISLATIVE OFFICE

For media and press inquiries: (615) 313-4707

Stephanie Jarnagin

CUSTOMER SERVICE

Office of Customer Service
400 Deaderick Street, 15th Floor
Nashville, TN 37243-1403
DHS.CustomerService@tn.gov

Please contact the DHS Office of Customer Service for all other customer issues or inquiries. 

Customer Service page

APPEALS & HEARINGS

To file an appeal call: 1-866-311-4287
​or fax: 1-866-355-6136
For information call: 1-866-322-5638

This Division receives appeals and conducts fair hearings for applicants and clients who believe they did not receive the services and/or benefits from the Department of Human Services to which they are entitled.

CHILD SUPPORT

Child Support Offices
Contact the local child support office in the county where you reside, if you are interested in learning more about the services available to you, completing an application for child support services, or if you have questions regarding your existing child support case.

Child Support Disbursement Unit: (615) 253-4394 (local) or 1-800-838-6911 (toll free)

Paternity Acknowledgement Program Hotline: 1-800-457-2165 (toll free)

Tennessee Child Support Employer Line (615) 313-5516 (local) or 1-800-446-0814 (toll free)

FAMILIES FIRST (TANF), FOOD STAMPS (SNAP) RELATED ISSUES

Family Assistance Service Center : 1-866-311-4287
or in the Nashville area: (615) 743-2000
Calls are answered 7:00 a.m. to 5:00 p.m. Central Time, Monday thru Friday.

For out of state verifications, please fax: (615) 687-5535.

Food Stamp Program: Electronic Benefit Transfer (EBT): 1-888-997-9444

Local Family Assistance Offices

REHABILITATION SERVICES 

Blind and Visually Impaired : 1-800-628-7818 (in Tennessee Only)

Deaf and Hard of Hearing : TDD – TTY# 1-800-270-1349 (in Tennessee Only)

Disability Determination Services : 1-800-342-1117
or in Nashville area (615) 743-7300
or TTY# 1-877-210-0008
or in Nashville area (615) 253-1510
​Please call for the status of a pending disability claim.

Tennessee Technology Access Program : 1-800-732-5059
or in Nashville area (615) 313-5183
or TTY# (615) 313-5695

Vocational Rehabilitation Services : (615) 313-4891, TTY# (615)313-5695 or
TTY# (long distance) 1-800-270-1349

CHILD & ADULT CARE

Child Care Providers Map

Child & Adult Care Complaint Hotline: 1-800-462-8261

Child & Adult Care Licensing Offices

Child Care Resource & Referral

COMMUNITY SERVICES

Community Services Block Grant Agencies

Community Services Block Grant Program Specialist: (615) 313-5451 or (615) 313-4766

GENERAL ADMINISTRATION

ASSISTANT COMMISSIONER, APPEALS & HEARINGS - Barbara Broersma
ASSISTANT COMMISSIONER, FAMILY ASSISTANCE & CHILD SUPPORT - Charles Bryson (Interim)
DEPUTY COMMISSIONER/GENERAL COUNSEL, OGC, HUMAN RESOURCES & PROFESSIONAL DEVELOPMENT - Gena Lewis
ASSISTANT COMMISSIONER, QUALITY IMPROVEMENT & STRATEGIC SOLUTIONS -  
ASSISTANT COMMISSIONER, REHABILITATION SERVICES, COMMUNITY & SOCIAL SERVICES - Cherrell Campbell-Street
ASSISTANT COMMISSIONER, PUBLIC INFORMATION AND LEGISLATIVE OFFICE - Stephanie Jarnagin
 

COMMISSIONER’S OFFICE

EXECUTIVE ASSISTANT - Trevor Lauri
DEPUTY COMMISSIONER/GENERAL COUNSEL - Gena Lewis
COMMISSIONER - Raquel Hatter