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How to File a Compliment or Complaint

Compliments should be sent to the Director of the Inspectional Services Bureau, who will advise the employee of your compliment and place the information in the employee's file.

To file a compliment, submit an e-mail to IIU.Unit@tn.gov, or mail a letter to:

Inspectional Services Bureau
Internal Investigations Unit
312 Rosa L. Parks Avenue, 25th Floor
Nashville, TN 37243
Phone: (615) 251-5228
Fax: (615) 532-9310

Who Can Make a Complaint?

The Tennessee Department of Safety & Homeland Security’s policy is to investigate all complaints against the Department or its employees. Complaints will be accepted from any individual, whether in person, by mail, or by telephone. This ensures the integrity of the Department and protects the rights and interests of both citizens and Departmental employees.

Filing a Complaint

There are several ways to file a complaint:

  1. By going to any Department of Safety & Homeland Security facility and asking to speak with a supervisor;
  2. By contacting the Inspectional Services Bureau, Internal Investigations Unit at our local Nashville number (615) 251-5228, statewide toll free number (877) 459-3038 or via e-mail at IIU.Unit@tn.gov.
  3. By writing a letter to the Captain of Inspectional Services Bureau, Internal Investigations Unit at 312 Rosa L. Parks Avenue, 25th Floor, Nashville, TN 37243
  4. By completing a Citizen Complaint Form (SF-1195). The form is available at all department offices, by mail, or online.

Please include as much of the following information as you can remember when filing a complaint:

  • Date, time, and location of the incident
  • Name(s) and badge number(s) of the member(s) involved
  • Names, address, and telephone numbers of any witnesses
  • Circumstances of the incident