How do I contact HELP Program operators?

Transportation Management Center
6603 Centennial Boulevard
Nashville, TN 37243

HELP Program operators patrol the busiest interstate routes in Memphis, Nashville, Chattanooga and Knoxville to provide quick response for any highway incident that could cause traffic problems.

HELP Truck Hours:
Tuesday thru Friday: 5:00 a.m. to 10:30 p.m.
Saturday: 8:30 a.m. to 8:30 p.m.
Sunday: 9:30 a.m. to 8:30 p.m.
Monday: 6:00 a.m. to 8:30 p.m.

HELP Holidays: Thanksgiving Day, Christmas Day, New Year’s Day

Transportation Management Centers (TMC) operate 24/7 except Thanksgiving Day, Christmas Day, and New Year’s Day.

Operators are able to respond to motorists in need as they provide coverage of their assigned routes, so there is no direct number to call for service.

Outside the HELP patrol areas, motorists may call *THP (*847) when emergency aid is needed on Tennessee’s highways. A THP dispatcher will contact HELP patrol if the incident is near one of the service areas.

Inside the HELP patrol areas, motorists may call the local non-emergency number for local law enforcement agencies, as provided below, to request roadway assistance or report roadway incidents.

  • Chattanooga - (423) 698-2525
  • Knoxville - (865) 215-4010
  • Memphis - (901) 545-2677 or Shelby County - (901) 495-1180
  • Nashville - (615) 862-8600

Assistance is not guaranteed in every situation. The priority of the HELP program is to deal with major incidents that impact the largest numbers of travelers, and HELP trucks are sometimes pulled off their regular routes for long periods to assist at major incident scenes.