As a service to Tennessee's deaf, deaf-blind, hard-of-hearing, and hearing and speech-impaired community, the Tennessee Relay Service (TNRS) provides free, statewide assisted telephone service to those with speech, hearing, and visual impairments.
Operated under contract by AT&T and regulated by the TRA, relay service links conversations between people who use text telephones (TTY's) or telebraille (TB) devices and people who use standard telephones.
How Relay Service Works
A person using a TTY or TB device (TTY or TB machines are optional for deaf-blind persons) types his or her conversation. The typed message is relayed by a Relay Center specialist, called a Communications Assistant (CA), who reads the message to the person using a standard telephone. The CA communicates the hearing person's spoken words by typing them back to the TTY user. All calls are confidential.
Confidentiality: Calls made through Tennessee Relay Service are confidential. It is illegal for CAs to disclose information from relayed telephone conversations. No records of relayed conversations are kept.
Using A TTY For A Relay Call
Using A Voice Telephone For A Relay Call
Follow these steps to communicate with a person who uses a TTY or TB device.
There are six (6) billing options available to users of relay service:
Inform the CA as to the type of call you are making.
The Tennessee Relay Service will assist in providing a connection to the emergency service needed. However, Relay Service is not and should not be used as a substitute for 911 emergency services. To ensure that your emergency call is handled as quickly as possible, please call your local emergency service number directly.
If you have questions or comments about Tennessee Relay Service, or experience service problems, please call Tennessee Relay Service Customer Service at 1(866) 503-0262 (TTY, Voice, ASCII, STS). Or for additional information contact the Tennessee Regulatory Authority at 1(888) 276-0677 (TTY) or 1(800) 342-8359.
Relay Service Phone Numbers
Tennessee Relay Services can be reached by simply dialing one of the following telephone numbers:
|900 Access||900-476-2727 (TTY)|
|Customer Service||866-503-0262 (Voice, TTY, ASCII, STS)|
AT&T is the statewide provider of Relay service. Click here to learn more about relay service nationwide.
AT&T can assist callers with directory assistance. Simply inform the CA that you would like directory assistance and they will provide the help.
What is Caller Profile?
Set up your caller profile and you will not have to say how you want your call handle every time you call the relay center. The Tennessee Relay can handle your future relay calls just the way you like it and know how you want your calls to be handled. Below are the options available.
Using A Payphone
You can access the Tennessee Relay Service from any payphone. No coins are needed. Local calls are free. Long-distance calls can be made using any of the six (6) billing options.