Common Issues When Applying Online
No pressure, but don’t time out. The online system will start over if the Web page sits idle very long (approximately 15 minutes). This might freeze your claim and you would have to start over to file your claim to continue.
Using the back button built into the browser will lock your claim so refrain from going back. Instead, please use the “Previous” button near the bottom of the page to go backwards during the online application.
If you worked in Tennessee during the past 18 months but moved to another state, you may, if you are unemployed, file a claim for benefits on those wages earned in Tennessee. If you worked in another state during the base period but moved to Tennessee, you may file a claim for benefits from another state. If your background is working for companies in one state other than Tennessee, you will need to refer to the ICON Guide below. The Interstate ICON Guide explains how to file through other states' telephone claim centers or the Internet. In some cases, your wages from two or more states may be combined to establish an eligible claim for benefits.
- Interstate (ICON) Guide Card
FIPS Code State Telephone Claims Website Address Download ICON Guide 01 AL Alabama 866-234-5382 www.labor.alabama.gov 02 AK Alaska 1-907-465-5552 www.labor.state.ak.us/ESD_Unemployment_Insurance/ 04 AZ Arizona www.azui.com 05 AR Arkansas www.ezarc.adws.arkansas.gov 06 CA California 800-300-5616 www.edd.ca.gov 07 CN Canada 877-486-1650 www.servicecanada.gc.ca 08 CO Colorado 800-388-5515 www.coloradoui.gov 09 CT Connecticut 800-942-6653 www.ctdol.state.ct.us 10 DE Delaware www.delawareworks.com 11 DC D.C. 877-319-7346 www.dcnetworks.org 12 FL Florida www.floridajobs.org 13 GA Georgia www.dol.state.ga.us 15 HI Hawaii www.huiclaims.hawaii.gov 16 ID Idaho www.labor.idaho.gov/IW 17 IL Illinois 800-244-5631 www.ides.state.il.us 18 IN Indiana www.in.gov/dwd 19 IA Iowa 866-239-0843 www.iowaworkforce.org 20 KS Kansas 800-292-6333 www.getkansasbenefits.gov 21 KY Kentucky 1-502-875-0442 www.kewes.ky.gov 22 LA Louisiana 866-783-5567 www.laworks.net 23 ME Maine 800-593-7660 www.file4ui.com 24 MD Maryland 410-853-1600 www.Mdunemployment.com 25 MA Massachusetts 617-626-6800 www.mass.gov/dua 26 MI Michigan 866-500-0017 26 MN Minnesota 877-898-9090 www.uimn.org 28 MS Mississippi 888-844-3577 www.mdes.ms.gov 29 MO Missouri 800-320-2519 www.moclaim.mo.gov 30 MT Montana 1-406-247-1000 www.ui4u.mt.gov 31 NE Nebraska 1-402-458-2500 www.dol.nebraska.gov 32 NV Nevada 888-890-8211 33 NH New Hampshire www.nhes.nh.gov 34 NJ New Jersey 888-795-6672 35 NM New Mexico 877-664-6984 36 NY New York 877-358-5306 www.labor.ny.gov 37 NC North Carolina 888-737-0259 www.ncesc.com 38 ND North Dakota 1-701-328-4995 www.jobsnd.com 39 OH Ohio 877-644-6562 www.unemployment.ohio.gov 40 OK Oklahoma 800-555-1554 www.unemployment.ok.gov 41 OR Oregon 877-345-3484 www.workinginoregon.org 42 PA Pennsylvania 888-313-7284 43 PR Puerto Rico 1-787-945-7900 www.trabajo.pr.gov 44 RI Rhode Island 866-557-0001 www.dlt.ri.gov 45 SC South Carolina www.dew.sc.gov 46 SD South Dakota 1-605-626-3179 www.sd.uiclaims.com 47 TN Tennessee 877-813-0950 www.tn.gov/workforce 48 TX Texas 800-939-6631 www.texasworkforce.org 49 UT Utah 888-848-0688 www.jobs.utah.gov 50 VT Vermont 877-214-3330 51 VA Virginia 866-832-2363 www.vec.virginia.gov 52 VI Virgin Islands Hard Copy of IB1 is required to be mailed or sent by fax. 53 WA Washington 800-318-6022 www.esd.wa.gov 54 WV West Virginia 800-379-1032 uc.workforcewv.org 55 WI Wisconsin 800-822-5246 www.my.unemployment.wisconsin.gov 56 WY Wyoming 866-729-7799 doe.state.wy.us/InetClaims/
School personnel who have enough wages earned in employment other than in an educational institution may be paid benefits during any regularly scheduled break, such as vacation or holiday, even though they have reasonable assurance of reemployment immediately following the vacation or holiday period.
School personnel may be eligible for unemployment benefits between terms (during a vacation or other recess) if they do not have reasonable assurance of returning to an educational system following the recess period.
Those who are not directly employed by the school system, but become unemployed as a result of regularly scheduled breaks can be eligible for unemployment if they meet wage requirements, and have experienced fewer hours, but still have an expectation of returning to full-time work when school is back in session (ex. Bus drivers or janitors who are employees of a contracted employer).
Avoiding Unemployment Fraud
An overpayment of benefits can be intentional such as someone who gives an intentional false statement, misrepresentation, or concealment of material information to obtain the benefits. It’s more common that claimants collect benefits at the same time they are earning money at a new job. It’s important that you stop certifying or report your income during certification while you earned it, and not wait until you get your first paycheck.
The department cross matches employee wages with unemployment benefit payments, and once fraudulent payments are determined, asks claimants to pay back these benefits. If these benefits aren’t paid back voluntarily, then the department can be repaid through IRS tax refunds due to the individual.