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Directory

Online Assistance

Phone Directory   |   844-224-5818

1  |  Unemployment
1   |  Claimants
1   |  Claims
2   |  Appeals
1   |  How to submit requested information

Fax us at 615-741-8933 or email us at appeals.tribunal@tn.gov. Please include your Name, address, social security number and the date of the decision you wish to appeal in your fax.

2   |  If you already have a scheduled hearing
3   |  otherwise

Both employers and claimants can request to appeal the decision on an unemployment claim.

1   |  If you don't have access to the Internet but would like to file an appeal.
2   |  If you have a general unemployment question, not related to appeals.
3   |  Payments
1   |  To activate your Way2Go Debit MasterCard, or to reset the PIN number, you will need to speak to Xerox.

Transfers the call to 1-855-462-5887.

2   |  To update your payment information, or view payment status, check your account online at Jobs4TN.gov.
3   |  Overpayments
4   |  Active Issues

Active issues simply means we have received your claim and it is being processed. Continue to complete your weekly certifications.

2  |  Employers
1   |  Unemployment Tax
1   |  Registration & Rates
2   |  Accounting
3   |  Wage Reporting
2   |  Questions about your Unemployment account
1   |  For information on how to access your account or register on Jobs4TN as an employer
2   |  For questions about a charge on your statement
2   |  Appeals
1   |  How to submit requested information

Fax us at 615-741-8933 or email us at appeals.tribunal@tn.gov. Please include your Name, address, social security number and the date of the decision you wish to appeal in your fax.

2   |  If you already have a scheduled hearing
3   |  otherwise

Both employers and claimants can request to appeal the decision on an unemployment claim.

1   |  If you don't have access to the Internet but would like to file an appeal.
2   |  If you have a general unemployment question, not related to appeals.
8  |  Spanish
2  |  All other divisions
1  |  Jobs and Education
1   |  Workforce Services
2   |  Adult Education
3   |  Labor Market Information
2   |  Regulations
1   |  Tennessee OSHA
2   |  Workplace Regulations and Compliance
1   |  Labor Standards Unit
1   |  Harassment, Discrimination and Wrongful Termination

These issues are handled by the Equal Employment Opportunity Commission or Tennessee Human Rights Commission.

  1. Press one to transfer this call to EEOC. 800-669-4000
  2. Press two to transfer this call to the Tennessee Human Rights Commission. 800-251-3589
2   |  Overtime, Family Medical Leave Act, Minimum Wage and Work Visa, 1099 or Contract Workers or Paid Time Off

These issues are handled by the US Department of Labor. Press one to transfer to the US Department of Labor. Wage and Hour Division: 615-781-5343

3   |  Union Issues and Disputes

These issues are handled by the National Labor Relations Board. Press one to transfer you to the National Labor Relations Board. 615-736-5921

4   |  Retirement, Pensions, 401(k) Plans or Insurance

These issues are handled by the US Department of Labor. Press one to transfer you the US Department of Labor. Employee Benefits Security Administration: 404-302-3900

5   |  Contractor Apprenticeship and Training Programs

These issues are handled by the US Department of Labor. Press one to transfer you the US Department of Labor. 615-781-5318

6   |  Wage and Break Issues
7   |  Child Labor Issues
8   |  Tennessee Lawful Employment Act
2   |  Boilers Unit
3   |  Elevators Unit
4   |  Amusement Devices Unit
5   |  Mine Safety Unit
3   |  Injuries at Work
1  |  Continue to the Bureau of Workers Compensation
2   |  Report a workplace injury to TOSHA
4   |  Administration
1  |  Human Resources (HR)
2  |  Communications
3  |  I.T., Fiscal, Legal
1  |  Information Technology (I.T.)
2  |  Fiscal
3  |  Legal
4  |  All other inquiries
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