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The Office of Performance and Quality Improvement (PQI)

DCS Guide Documents I DCS Guide Pages I Annual Reports I DCS Employment Opportunities

Our Vision

The PQI Team will be a model for the DCS community of staff, partners, and families in our continuing work to achieve improved outcomes.

Our Mission

To promote best practice and enhanced outcomes through continued learning and improvement. We will work to track, understand, and inform decision-making around initiatives and activities impacting the DCS community. As we do this work, which includes providing technical assistance and training, we will do so in a manner that supports the needs of the members of the DCS community, recognizing each member's right to be treated with genuineness, empathy, and respect.

PQI Team

PQI is led by Tom Riss, Executive Director, and consists of six teams:
Accreditation Unit
    Brenda Bell, Director
Evaluation and Monitoring
    Susan Mee, Director
Licensure
    Mark Anderson, Director
Program Accountability Review
    Carter Overton, Acting Director
Planning and Policy Development
     Petrina Jones-Jesz, Director
Placement Quality Team
    Larry Post, Director
Continuous Quality Improvement
    Michael Cash, Director

Training Manuals

• A Training Manual
• Case Process Review Procedures Manual
• How to Create Dropdowns
• How to Map the Shared Drive
• How to Split Data into Separate Cells
• Instructions for Excel Databases
• PivotTable Training
• PivotTables (powerpoint)
• SAS Training
• Sorting
• SPSS Training I (powerpoint)
• SPSS Training II (powerpoint)


Manual and Newsletters

CQI Manual
CQI Newsletters
• September/October 2008
• May/June 2009
• July/August 2009
• September/October 2009

Surveys

• Title VI
• CQI Surveys
• 2009 Contract Provider Survey
• Family Advocacy and Support Tool

Quarterly CPR Reports

• CPR - 3Q07
• CPR - 4Q07
• CPR - 1Q08
• CPR - 2Q08
• CPR - 3Q08
• CPR - 4Q08
• CPR - 1Q09
• CPR - 2Q09

Forms

• CAP Statistics
• Resource Parent Exit Interview
• CAP Outcomes
• CAP Customer Survey

Reviews

• Social Services Case Process Review
• CPS Case Process Review
• Resource Home Case Process Review
• Adoption Assistance Case Process Review
• RetroSS
• RetroJJ Custody or Aftercare
• RetroJJ Probation or ICJ
• RetroCPS
• RetroRH
• RetroAA
• Personnel File Case Process Review
• JJ Case Process Review - Probation or ICJ
• JJ Case Process Review - Custody or Aftercare
• Notice of Action Targeted File Review