Driver Services Online
Tennesseans can complete many Driver Services transactions online or save time when visiting a Driver Services Center by using these online tools:
e-Services
Through the e-Services portal, customers can complete many transactions that would have previously required a trip to a Driver Services center.
In e-Services you can New Tennessee Resident & New Driver License Application, Driver License or CDL Renewal, Driver License or CDL Duplicate, CDL Duplication and renewal, CDL Medical Certification Renewal, Change of Address, Schedule a Road Skills Test Appointment, Submit Reinstatement Documents, Pay Reinstatement Fees, Reissue After Reinstatement, Advance a GDL License, Driver License Practice Test, Driving History/MVR, Reprint Confirmation, Submit an Owner Operator Report, Manage Emergency Contacts and more!
Driver Services Appointments
Scheduling an appointment allows a customer to be served at a select Driver Services Centers on a specific day and time. Appointments are not available at all Driver Services Centers. The type of appointment available may vary by location.
You should arrive at the Driver Services Center 15 minutes prior to your scheduled appointment time. If you are late to your appointment, it may be cancelled, and you will be treated as a walk-in customer.
Unlicensed drivers of any age taking a road skills test, must be accompanied by a licensed driver, 21 years of age or older. If an unlicensed driver is not accompanied by licensed driver, the individual will not be allowed to proceed with the test.
Road skills test appointments are available at all Full Service Driver Services Centers. To make a road skills test appointment, click the button below. Once on the e-Services page, choose Schedule a Class D Road Skills Test under Schedule a Test and then enter the required information.
If you need to cancel or reschedule your Road Skills Test go back into e-Services and choose Manage Your Appointment under Schedule a Test.
Unlicensed drivers can schedule a knowledge test appointment at select full-service Driver Services Centers. Tennesseans aged 15 to 17 can also take their knowledge test online under the supervision of a parent or legal guardian via Tennessee Proctor ID App. Click here to learn more about the online knowledge test.
To save time at the Diver Services Center, first-time applicants can complete the Drive License Application online. Click here and choose Apply for a License Permit, or ID under Non-Commercial Driver License.
To make a knowledge test appointment, click the link below and then choose Schedule an Appointment. For your service, select Any Knowledge Test Appointment. You must provide a valid email address and phone number to secure a knowledge test appointment.
If you need to cancel or reschedule your appointment, go back into the Online Ticketing System and click on My Appointments. Enter the phone number you entered when scheduling the appointment. You can then cancel or reschedule your appointment.
Citizens can make an appointment for many Driver Services transactions including:
- name or address change
- issuance, renewal and replacement for a regular driver license, REAL ID, ID only license or handgun carry permit
- renewal and replacement for a commercial driver license
New or returning residents are encouraged to fill out Driver License application in e-Services before arriving at a center.
To make an appointment, click the link below and then choose Schedule an Appointment. For your service, select Driver License Appointment. You must provide a valid email address and phone number to secure an appointment.
If you need to cancel or reschedule your appointment, go back into the Online Ticketing System, and click on My Appointments. Enter the phone number you entered when scheduling the appointment. You can then cancel or reschedule your appointment.
If your license has been suspended, click here to learn more about how you can work on reinstating your driving privileges.
You can schedule an appointment at a Driver Services Centers that offers reinstatement services, or access reinstatement services online or by mail.
To make a reinstatement appointment, click the link below and then choose Schedule an Appointment. For your service, select Reinstatement Appointment. You must provide a valid email address and phone number to secure a reinstatement appointment.
If you need to cancel or reschedule your appointment, go back into the Online Ticketing System and click on My Appointments. Enter the phone number you entered when scheduling the appointment. You can then cancel or reschedule your appointment.
To schedule a Commercial Driver License Road Skills Test at a Driver Services Center call 615-502-4179 Monday to Friday between the hours of 8 a.m. and 4:30 p.m. Central.
To schedule a Commercial Driver License Road Skills Test with a certified CDL third party testing organization, contact the organization.
Note: Third party testing organizations may charge additional fees for the skills test.
Get In Line Online with an E-Ticket
Virtually place yourself in line before arriving at a Driver Services Center with a E-Ticket. An E-Ticket is not an appointment and does not guarantee a customer be seen at a specific time.
- After successfully requesting an E-Ticket, customers have two hours to check in at the selected center.
- To complete the check-in process, scan your QR code at the center and you will be assigned a ticket number.
- If all E-Tickets have been allotted, check back later, or make an appointment.
- If you have an appointment, you do not need an E-Ticket.
Live Wait Times
Click on the office marker for more information.
Actual wait time may vary. Some services require more time than others. To minimize your wait time, you are encouraged to make an appointment. Priority is given to customers with appointments.
Enter Emergency Contact Information
Tennessee Drivers or ID Only License holders are encouraged to enter their emergency contact information to the Tennessee driver license database for use by law enforcement in a crisis or emergency. More than one emergency contact may be submitted.
To enter your emergency contact information, visit our e-Services portal and click on Add Emergency Contacts under Other Services.