Insurance Carriers Share Hotline, Contact Information
NASHVILLE - In the wake of the historic flooding that has devastated Middle Tennessee, the Department’s Insurance Division has been reaching out to insurers about resources available to affected Tennesseans. Insurers have set up hotlines and have shared contact information. This list will expand and be re-sent as needed.
Allstate Insurance Company
800-54-STORM
American Insurance Association
Acadia Ins. Co. – 800-444-0049
Affiliated FM – see FM Global
Arch – 800-817-3252
Bituminous – 800-475-4477, ext. 293
Chubb Group of Insurance Cos. (Federal Insurance Co., Vigilant Insurance Co., Pacific Indemnity Co., Great Northern Insurance Co., Chubb Custom Insurance Co.) – 800-252-4670
Continental Western – 800-444-0049
CUNA Mutual Group/CUMIS Ins. Society – 800-637-2676
Farmers – 800-HelpPoint (435-7764)
Federated Mutual – 888-333-4949
Fireman's Fund – 888-FIREHAT (347-3428)
First Floridian (Travelers of Florida) – see Travelers
First Trenton Ins. (Travelers of New Jersey) – see Travelers
FM Global (Affiliated FM) – 877-NEWLOSS 639-5677
GeoVera Specialty Insurance Company (formerly known as USF&G Specialty Insurance Company) – 800-631-6478
Gray Insurance – 504-888-7790 (corporate HQ)
Great American – 800-972-3008
Hanover Ins. Co. – 800-628-0250
Hanover American Ins. – See Hanover
The Hartford: 800-243-5860; AARP customers – 800-423-0567; Agency customers – 800-624-5578
Hartford Steam – 888-HSB-LOSS (888-472-5677)
Mass. Bay Ins. – see Hanover Ins. Co.
Mitsui Sumitomo – 866-MSM-MUSA (866-676-6872)
One Beacon – 877-248-4968 (personal lines); 877-248-3455 (commercial lines)
Pacific Select – 877-642-1815
Premier Insurance – 877-425-2466
St. Paul – 800-787-2851 (commercial lines; see Travelers for personal lines)
St. Paul Travelers – see Travelers
Travelers – 800-252-4633 (personal lines)
800-238-6225 (commercial lines)
800-505-0193 (flood claims)
800-772-4482 (boat and yacht claims)
Union Ins. Co. and Union Lloyds – 800-444-0049
XL – 800-688-1840
Zurich – 800-987-3373
CNA
CNA group of insurance companies, including:
American Casualty Company of Reading, PA
Continental Casualty Company
The Continental Insurance Company
National Fire Insurance Company of Hartford
Transportation Insurance Company
Valley Forge Insurance Company
Billing/Premium Payment Inquiries
For customers who receive premium invoices directly from CNA, please direct any billing inquiries to: 1-877-276-7507.
Customers who are billed by their agent should contact their agent for billing questions.
Claims
For customers who wish to report a claim: 1-877-262-2727
Coverage Questions
Customers who have questions about their policy coverage should contact their agent.
CNA Website
A wide variety of contact information and other information can be obtained at www.cna.com -- including how to file a claim online.
Farm Bureau Insurance
Auto claims may also be filed by telephone. Call our Priority Claims Center at 1-800-836-6327
Property claims may also be filed by telephone. Call our Priority Claims Center at 1-800-836-6327
Many Farm Bureau Insurance customers participate in the National Flood Insurance Program (NFIP). These policies are administered by Fidelity National Insurance Company. To begin the claims process, you may call your Farm Bureau Insurance agent, or call Fidelity National’s Flood Customer Service line at 1-800-820-3242
Fire Fighters Insurance Co.
Ross McClain, Catastrophe Supervisor, 314-560-3958, ross.mcclain@ffic.com
Larry Carron, Catastrophe Supervisor, 314-308-7489, larry.carron@ffic.com
Dan Cuccia, Catastrophe Director, 425-213-9283, dan.cuccia@ffic.com
Bill Dalton, Sr. Property Director, 314-513-1199, william.dalton@ffic.com
Andy Knudsen, Claims Vice President, 314-513-1001, andy.knudsen@ffic.com
The Hartford
The Hartford 800-243-5860
AARP customers: 800-423-0567
Agency customers: 800-624-5578
Insurors of Tennessee
1-800-264-1898
State Farm
1-800-SF-CLAIM (1-800-732-5246)
UnitedHealth Group
Free counseling line (open to non-customers) 866-342-6892
USAA
1-800-531-USAA (8722), #USAA (8722) from a cell phone, www.usaa.com
The Department of Commerce and Insurance works to protect consumers while ensuring fair competition for industries and professionals who do business in Tennessee. www.tn.gov/commerce/
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