Department of Safety & Homeland Security Hosts Grand Opening of New Memphis Driver Service Center

MEMPHIS –-- Tennessee Gov. Bill Haslam joined Tennessee Department of Safety and Homeland Security Commissioner Bill Gibbons to help officially open the new Tennessee Driver Service Center on Shelby Drive with a ceremony Thursday afternoon in Memphis. State and local elected officials, Department of Safety and Homeland Security staff, and members of the community also joined in opening the new, larger state facility.

 

“The Driver Service Centers are where many Tennesseans first encounter state government, and the staff here will serve approximately 60,000 residents each year,” Haslam said.   “Our goal is to provide excellent customer service to every person who walks through those doors, and a well-designed facility that can handle large volumes of people will go a long way to support our employees in doing that.”  

 

Located at 3200 East Shelby Drive in Memphis, the new 13,000 square foot facility replaces the former station that was housed at this same location. The larger, modern full-service center officially reopened its doors on May 16, 2011. It was closed for 23 months during construction, and employees temporarily moved to the Walnut Grove Driver Service Center, located at 3040 Walnut Grove Road in midtown Memphis.

 

“Shelby County is the largest county in Tennessee,” Gibbons said. “The expansion of this facility was critical to efficiently serving the growing needs of Memphis. A top priority for the department is to provide better service and reduce customer wait times. The opening of this new facility is a step in the right direction.” 

 

In 2010, Shelby County ranked first in the state in the number of licensed drivers with 572,585. The Shelby Drive Driver Service Center has already served approximately 10,426 customers since its May 2011 opening, averaging approximately 5,200 customers per month. The new center offers a full-range of services, including reinstatement assistance. Citizens may also register to be an organ donor at the new center and all driver service centers in the state through a partnership with Donate Life Tennessee. 

 

The Shelby Drive Driver Service Center’s normal business hours are currently Monday through Friday, 8 a.m. to 4:30 p.m. Effective August 15, all Driver Service Centers will go to standard business hours of 8:30 a.m. to 5:00 p.m.

 

Other full-service Driver Service Centers in Shelby County include:

 

 

Customers may also utilize other nearby full-service Driver Service Centers in Fayette, Hardeman and Tipton Counties.

 

Customers only needing a duplicate license or to renew their driver license can visit online at www.tn.gov/safety.

 

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