Contact Us

If you need help with TennCare services or have questions, please use the contact options below.

Emergency?

If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.

Visit TennCare Connect to:

  • Apply for TennCare
  • Report changes (e.g., new job or address)
  • Upload documents
  • Manage your account page

Do you know that you can chat with us 24hrs a day when you log into your TennCare Connect account?

You can change your address, update your phone number, and check the status of your benefits with our chat feature. Look for it when you log in to access your case information quickly.

1-855-259-0701

Monday to Friday 7:00a.m. – 6:00p.m. CST.

Get help with:

  • Applying or renewing
  • Benefit changes or disenrollment
  • Reporting life changes

Free language assistance is available.

1-877-779-3103

For users who require TTY or TDD devices only.

Access your coverage from anywhere, at any time:

  • Review the coverage you have
  • Upload documents
  • Read letters we send you

Report changes directly from your phone

1-855-259-0701

An eligibility appeal is the action you can take if you cannot get or keep TennCare.

Online: You can file an appeal through your account on TennCare Connect. Go to tenncareconnect.tn.gov.

Call: You can call TennCare Connect for free at 1-855-259-0701 anytime from Monday to Friday (7:00a.m. until 6:00p.m. CST).

For more information on filing an eligibility appeal, go to the TennCare How to File an Eligibility Appeal page.

1-800-878-3192

TTY/TDD: 1-866-771-7043

A medical appeal is the action you can take if you disagree with a medical coverage decision by TennCare or your TennCare health plan.

Online: You can file an appeal through your account on TennCare Connect. Go to tenncareconnect.tn.gov.

Call: You can call TennCare Connect for free at 1-855-259-0701 anytime from Monday to Friday (7:00a.m. until 6:00p.m. CST).

For more information on filing a medical appeal, go to the TennCare How to File a Medical Appeal page.

If you are a provider and need assistance, please call the TennCare Provider Services Team at 1-800-852-2683.

Or email us at Provider.registration@tn.gov

1-800-758-1638

Support for:

  • Health care and mental health services
  • Alcohol or drug treatment
  • Any other TennCare-related issues

Contact your managed care organization directly:

DentaQuest 1-855-418-1622

For more information on TennCare Dental Services, go to the TennCare Dental Services page.

OptumRX – Pharmacy & Diaper Program

1-888-816-1680

For more information on TennCare Pharmacy, go to the TennCare Pharmacy page.

The Area Agencies on Aging & Disability (AAAD) plan and provide programs and services for older Tennesseans, as well as those with disabilities. See their contact information below:

Area Agency on Aging & Disability (AAAD) 1-866-836-6678

  • For free assistance and referrals

For more information on the Area Agencies on Aging and Disability (AAAD), go to the Department of Disability and Aging (DDA) Area Agencies on Aging and Disability (AAAD) page.

If you need to schedule a visit to a doctor or other covered TennCare service and need assistance with transportation, please reach out to the following providers:

  • BlueCare: 1-855-735-4660 (Verida)
  • TennCare Select: 1-866-473-7565 (Verida)
  • UnitedHealthCare: 1-866-405-0238 (Tennessee Carriers)
  • Wellpoint: 1-866-680-0633 (Tennessee Carriers)

For more information on the Non-Emergency Medical Transportation Benefit (NEMT), go to the TennCare Non-Emergency Medical Transportation Benefit (NEMT) page.

1-866-389-8444

For more information on estate recovery, go to the TennCare Estate Recovery page.

If you suspect fraud is being committed by someone who receives TennCare benefits, you may report your concerns to the Office of Inspector General in one of the following ways:

If you suspect TennCare provider fraud, you may report your concerns in one of the following ways:

If you are a member of the media and have questions, contact TennCare Communications: Amy Lawrence, Director of Communications: amy.s.lawrence@tn.gov

For more information on media inquiries, go to the TennCare Media page.

For non-media records or enrollee records, visit the TennCare Public Records page for instructions.

If you have general TennCare questions, please reach out below:

Main Line Phone Number: 1-800-342-3145

Email: Tenn.Care@tn.gov