Claims Management System RFP - Stakeholder Engagement

What is this procurement for a new claims management system all about?
TDVS released a Request for Proposals (RFP) on May 28th, 2024, to solicit a potential replacement for VetraSpec, the current claims management system.

TDVS’s goal is to find a system that enhances the processing of Veterans Affairs claims and appeals. The selection process will adhere strictly to state procurement laws to ensure transparency and fairness.

The decision to replace VetraSpec follows a review process started in April 2022, led by a working group of State and County Veteran Service Officers. VSO/CSO user recommendations have shaped the criteria for the RFP.

Benefits Bulletin 23-7 contained an update of the group’s work.

Key areas of improvement include:
• Integration with existing databases and platforms for streamlined processes.
• Enhanced data collection, analysis, and reporting capabilities to support data-driven decision-making.
• Improved customer relationship management tools to better engage with veterans and personalize the service experience.

Where is the RFP posted?
The RFP is posted on the Tennessee Department of General Services Request for Proposals (RFP) Opportunities website.
Document ID & Hyperlinks:
• RFP 32300-72501, 5/28/2024 – 6/28/2024, Veteran Claims Management System

I received a call or email from a company that has questions about the RFP. What do I do?
Tennessee’s Central Procurement Office is running this request for proposals (RFP). All vendor questions, comments, and communications must be directed to Van Bryant at Van.Bryant@tn.gov. If you receive any communications from a potential vendor, please use the following language in your response:

Suggested Response:
Thank you for reaching out. In accordance with Section 1.4.2.1 of the RFP, please direct all questions and communications regarding the RFP to Van Bryant at Van.Bryant@tn.gov.

The County Mayor/Executive asked me about an email from TDVS. What is he/she talking about?
On May 22, 2024, TDVS sent a communication to all County Mayors/Executives notifying them of the posting of the RFP. County Veteran Service Officers were cc’d on that communication.
Here’s a copy of that communication: Letter to Mayors and Executives

I received an invoice from VetraSpec or a County partner. What do I do?
Please submit invoices to TDVS.AP@tn.gov as soon as the invoice has been received. Please also courtesy copy your Regional Director, Travis Murphy at Travis.Murphy@tn.gov, and Jonathan Soto at Jonathan.Soto@tn.gov.

TDVS has asked VetraSpec to include the TDVS.AP@tn.gov on future invoices, so TDVS has immediate visibility and can work on payment.